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The Orliva suite

Pluggable modules, one home care system

Every Orliva module works on its own and shares one record of each client, caregiver and visit. Plug in the ones your agency needs and they pass information to each other, from the first referral to the last invoice.

The suite map

  • Office team Orliva on the web
  • PSWs and drivers Orliva Rounds
  • Clients Orliva Home
  • Families Orliva Circle
How Orliva’s home care modules connectAn accepted referral becomes a client record, with the funder and authorised service attached. Signed service agreements and consents are filed on the client’s record. The client’s needs, contacts and alerts shape their care plan. Each client’s funders and authorised hours sit with their record. Assessment scores and answers inform the tasks in the care plan. Care plan tasks travel with every scheduled visit. Visits are checked against the hours a funder has authorised. Skills, availability and time off decide who can take each visit. Residences and teams group caregivers and clients into caseloads. Scheduled visits appear in the caregiver’s Orliva Rounds app. Drivers and volunteers take meal routes in the same app. Drivers are matched to rides and to vehicles that fit the rider. Verified check-ins and check-outs become invoice lines and funder claims. The same verified visits become paid hours, mileage and premiums. Delivered meals and delivery fees are billed to the client or funder. Finished rides are priced at the agency’s rates and billed. Payroll, billing and every other module feed dashboards and compliance reports.WELCOMEPLANSCHEDULEDELIVERSETTLE UPReferralsOntario Health atHomeClients and intakeone record per clientE-signatureagreements, consentsCare planstasks, notes, alertsAssessmentsforms and scoresFundingauthorised hoursSchedulingvisits and rostersStaff recordsskills, availabilitySites and caseloadsresidences, teamsOrliva Roundsvisits, check-in/outCare + Mealsorders and routesRidesvehicles and driversBillinginvoices, funder claimsPayrollexport, Dayforce, net payReportsdashboards, compliance
  • Orliva Home and Circle for clients and families
  • Secure messaging and notifications
  • Caller pop-up
  • Privacy and security, hosted in Canada
  • English and French
The foundation every agency starts with Add when you need itSelect a module to see what it passes on.

How the pieces connect

  • Referrals → Clients and intakeAn accepted referral becomes a client record, with the funder and authorised service attached.
  • E-signature → Clients and intakeSigned service agreements and consents are filed on the client’s record.
  • Clients and intake → Care plansThe client’s needs, contacts and alerts shape their care plan.
  • Clients and intake → FundingEach client’s funders and authorised hours sit with their record.
  • Assessments → Care plansAssessment scores and answers inform the tasks in the care plan.
  • Care plans → SchedulingCare plan tasks travel with every scheduled visit.
  • Funding → SchedulingVisits are checked against the hours a funder has authorised.
  • Staff records → SchedulingSkills, availability and time off decide who can take each visit.
  • Sites and caseloads → Staff recordsResidences and teams group caregivers and clients into caseloads.
  • Scheduling → Orliva RoundsScheduled visits appear in the caregiver’s Orliva Rounds app.
  • Staff records → Care + MealsDrivers and volunteers take meal routes in the same app.
  • Staff records → RidesDrivers are matched to rides and to vehicles that fit the rider.
  • Orliva Rounds → BillingVerified check-ins and check-outs become invoice lines and funder claims.
  • Orliva Rounds → PayrollThe same verified visits become paid hours, mileage and premiums.
  • Care + Meals → BillingDelivered meals and delivery fees are billed to the client or funder.
  • Rides → BillingFinished rides are priced at the agency’s rates and billed.
  • Payroll → ReportsPayroll, billing and every other module feed dashboards and compliance reports.

Follow it through

Three journeys through the suite

A care visit, from referral to payday

One record, passed from module to module, so nobody types the same thing twice.

  1. ReferralsA referral arrives and is accepted
  2. Care plansThe client’s care plan is written
  3. SchedulingVisits are booked with the right PSW
  4. Orliva RoundsThe PSW checks in, gives care, checks out
  5. Orliva CircleThe family sees the visit happened
  6. BillingThe visit is invoiced or claimed
  7. PayrollThe PSW is paid for the hours

A meal, from the order to the door

For meals on wheels programs, every delivery is also a quick check that the client is well.

  1. Orliva HomeThe client orders by phone or in the app
  2. Care + MealsThe kitchen sees what to prepare
  3. Care + MealsRoutes are built for each driver
  4. Orliva RoundsThe driver delivers, stop by stop
  5. BillingThe meal and delivery fee are billed

A ride to an appointment

From the request to the invoice, with the right vehicle for the rider.

  1. Orliva HomeThe client or family asks for a ride
  2. RidesA driver and fitting vehicle are assigned
  3. Orliva CircleThe family is told the driver is on the way
  4. Orliva RoundsDrop-off and kilometres are recorded
  5. BillingThe ride is priced at your rates and billed

What “pluggable” means for your agency

Turn on a module and it joins the conversation: Rides starts billing through the same invoices, Orliva payroll starts paying from the same verified visits, and families see rides alongside their care visits. Turn one off and nothing else breaks. See the full list on the services page.

Map it to your agency

Questions agencies ask

What does pluggable mean?
Each module works on its own and shares one record of each client, caregiver and visit. Turn one on and it passes information to the others; turn one off and nothing else breaks.
Do verified visits flow into billing and payroll?
Yes. A caregiver’s check-in and check-out become invoice lines, funder claims and paid hours, without re-keying.

See your agency on the map

Tell us which programs you run today. We’ll show you which modules fit and how they’d work together for you.